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1. Overview
Our Refund Policy provides details on how we handle refunds for our digital products and subscriptions. Our goal is to ensure customer satisfaction while maintaining a clear and fair policy.
2. Subscription Services
Our annual subscription is available for PKR 100. For our subscription-based services, you can cancel your subscription at any time. If you cancel, you will continue to have access to the service until the end of your current billing period. We do not provide refunds or credits for any partial subscription periods.
3. Digital Products (One-Time Purchases)
For one-time purchases of digital products (e.g., specific quiz packages or courses), we offer a 24-hour refund policy. You are eligible for a full refund if you request it within 24 hours of your purchase, provided you have not accessed or downloaded a significant portion of the content.
4. How to Request a Refund
To request a refund for a one-time purchase, please contact our support team within 24 hours of your purchase. Please include your order details and the reason for your request. Refund requests are processed within 5-7 business days.
5. Exceptional Circumstances
Beyond the 24-hour window for one-time purchases, we may consider refunds on a case-by-case basis only under exceptional circumstances, such as a billing error on our part or if the digital product is proven to be defective or not as described.
6. Contact Us
If you have any questions about our Refund Policy, please contact us through our official support channels.
Disclaimer: This is a sample Refund Policy and not legal advice. You should consult with a legal professional to ensure it meets your specific needs and complies with all applicable laws.